Privacy policy

1. Data controller

The controller of personal data is MTI SYSTEMS, ul. Dzielna 62 lok. 34, 01-029 Warszawa, Poland, NIP (VAT ID) 113-195-03-23, REGON 015635563 (the “Controller”). Contact regarding personal data: biuro@mtisystems.pl, tel. +48 22 120 18 19.

2. What data we process and why

• Contact form, e-mail, telephone: we process your name, company name, e-mail address, phone number and message content to reply to your enquiry and, where relevant, prepare an offer (Art. 6(1)(b) and (f) GDPR – steps prior to entering into a contract and our legitimate interest in conducting correspondence).
• Performance of contracts: we process data of clients and their staff to the extent necessary to provide our services (Art. 6(1)(b) GDPR) and to meet tax and accounting obligations (Art. 6(1)(c) GDPR).
• Remote support: during a remote support session (TeamViewer) the technician may see the contents of the user’s screen. Sessions take place only at the user’s request and with their consent.
• Form spam protection: the contact form is protected by Cloudflare Turnstile, which analyses e.g. IP address and technical browser data to distinguish humans from bots (Art. 6(1)(f) GDPR – protection against abuse). The provider is Cloudflare, Inc.; data may be transferred to the USA under the EU-US Data Privacy Framework.
• Website security: the server may log IP addresses, date and time of visits and browser type (Art. 6(1)(f) GDPR – ensuring the security and proper operation of the website).

3. Retention

We keep correspondence for as long as needed to handle the enquiry and then for no longer than 3 years (the limitation period for possible claims). Contract-related data is kept for the period required by tax and accounting law. Server logs are kept for no longer than 12 months.

4. Recipients

Data may be shared with entities that support us technically – hosting and e-mail providers, Cloudflare (CDN, website and form protection), our accounting office and software vendors – only to the extent necessary and under data processing agreements. We do not sell data or share it for marketing purposes.

5. Your rights

You have the right to access, rectify, erase or restrict the processing of your data, to data portability, and to object to processing based on legitimate interest. You may also lodge a complaint with the President of the Personal Data Protection Office (UODO), ul. Stawki 2, 00-193 Warsaw, Poland.

Providing data in the form is voluntary but necessary for us to reply.

6. Cookies

The website uses only cookies necessary for it to function, e.g. to remember the selected language version, and technical Cloudflare cookies used for security and bot protection. We do not use analytics or advertising cookies and do not profile users. You can change cookie settings in your browser.

7. External links

The website contains links to external services (e.g. TeamViewer, Facebook, Google Maps). Once you follow them, their operators’ privacy policies apply.

8. Changes

This policy may be updated. The current version is always available on this page. In case of discrepancies, the Polish version prevails.

Last updated: November 2026.